• Apartments are for rent on the daily basis (the guests pay for a number of nights they wish to stay)
• The” hotel night” starts at 14:00 on the arrival day and finishes at 11:00 the following morning.
• The overall payment must be issued on the check in day. Krakow City Apartments do not return any money if the guest decides to leave the apartments earlier – ( sooner then planned on the reservation form.)
• If the guest wishes to stay longer, one should inform about it the reception desk, at least at 10:00 at the last day of the stay declared on the arrival day. The apartments will do their best to meet the client’s wish.
• There is also the possibility of so-called “late check out” in such case the guests are asked to leave the room at 18:00 and the payment is equal to the half of the hotel night.
• Late check in – after 23:00 is fined with the extra payment of 80 PLN.
• If the guest cancels the reservation on the arrival day till 18:00 or for any other reason does not appear on the check in day – the person is fined for the first day – the whole amount of money.
• If the guest during the stay goes away for longer than “hotel night” Apartments do not return any money for such a “break”.
• Children under the age of 6 stay for free – if they sleep in parent’s bed.
* There is a possibility of an extra bed for a baby / child.
• Krakow City Apartments do not take any responsibility for any loss of money, documents, valuables, etc. ( Unless they are given to the deposit in the reception desk .)
• Krakow City Apartments are obliged to ensure their guests:
* the best possible conditions to rest and relax in enjoyable atmosphere
* safety and comfort – including discretion concerning their guests
* professional and helpful stuff
* cleaning on the daily basis and all the needed repair and service to any room equipment – when the guests are out of the room. Unless the guests decide otherwise. If any necessary service or repair cannot be completed the Krakow City Apartments would move guests to another apartment ( if there is any free room) or would do their best in any other way to minimize inconveniences that appeared in the guest’s apartment.
• The guest cannot pass the apartment to any other people.
• The visitors are allowed from 7:00 till 22:00.
• In all the apartments and in the closest area there is a strict smoking prohibition – except the appointed smoking area . If any guest breach that rule – without any exception one would be fined 1,300 PLN for the de- aromatization of the room.
• During the quiet hours : 22:00 until 7:00 guests must behave in such a way that they do not disturb other people.
• Guest takes all the responsibility for any damage of the equipment placed in the room – caused either by the guest or his/her visitors. Krakow City Apartments kindly inform that they would charge guest’s credit card in case of such damage after the check out procedure.
* The price list of all the equipment is enclosed as appendix no 1 to the hotel regulation.
• The owners of Krakow City Apartments will not tolerate under any circumstances :
* Guests behave noisily, irritating , rude or abusive to other guests.
* Cause unpleasant smells coming out of their apartment in such a degree that it is inconvenient to other people. Any intervention in such a manner would be charged extra 500 PLN.
• At any time when guest leaves the room one should : turn off the TV, turn off all the lights, turn off the water, and make sure that the doors are locked.
• All the personal items left by our guests would be send back by the post ( at the expense of the guest ) to the address given in the check in form. Unless the guest wishes otherwise, in such case the items are stored for 3 months and after that period they become the property of Krakow City Apartments.
• In case of breach of any of the upper regulations Krakow City Apartment are allowed to deny any other service to the person that breached the regulations. In such case the person is obliged to follow the instructions of the personnel , issue any due payment ( for extra service or damage) and leave the premises of Krakow City Apartments at once.
• Krakow City Apartments are allowed to deny hospitality to any person that during previous stay breached “ hotel regulations “ caused damage to any property – either owners or other guests , or behaved in appropriate and abusive way.
Krakow City Apartments